Introduction
Five Bit Solutions Group LLC, a healthcare revenue cycle management company, is dedicated to maintaining the privacy and confidentiality of customer and patient data using healthcare-focused safeguards and HIPAA-aligned practices. This Privacy Policy outlines how we collect, use, protect, and disclose health information and other personal information we may receive. Our goal is to be transparent about our data practices and to ensure the secure handling of all information entrusted to us.
Your privacy is important to us. We do not sell, rent, or trade your personal information to third parties.
SMS Privacy Policy
Five Bit Solutions Group LLC may collect mobile phone numbers when users voluntarily provide them through a form, direct communication, or another request for service. Providing a mobile number alone does not automatically enroll a person in SMS communications. SMS consent is voluntary, requires affirmative consent, and is not required to purchase, request information about, submit a contact form, or use Five Bit Solutions Group LLC services.
Mobile phone numbers, SMS opt-in records, and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
SMS information may be used to provide the messaging service the user requested, including appointment-related communications, service updates, customer-support messages, and separately opted-in marketing text messages. Users can opt out of SMS by replying STOP and can request help by replying HELP. Message frequency may vary. Message and data rates may apply. For questions about your data, privacy, SMS communications, or these messages, contact Five Bit Solutions Group LLC at (647) 332-1584.
HIPAA Compliance Statement
Five Bit Solutions Group LLC maintains privacy and security practices designed to support HIPAA-regulated healthcare operations. We focus on the following:
- Staying up-to-date with HIPAA developments and regulations, including those related to transaction and code sets, privacy, and security.
- Implementing and maintaining HIPAA compliance within our operations, systems, and software.
- Incorporating privacy and security features into websites and software that we provide to clients.
- Using healthcare-focused software and applying robust security measures to protect provider and patient data.
Types of Information Collected
Five Bit Solutions Group LLC collects the following types of personal information from customers and patients as needed to support healthcare IT services:
- Contact Information: Name, email address, phone number, and mailing address
- Mobile Information: Mobile phone numbers and SMS preferences when voluntarily provided
- Health Information: Medical records, diagnoses, treatment information, and other health-related data necessary for processing claims and payments
Method of Information Collection
We collect customer and patient data in the following ways:
- Directly from customers via forms, electronic health records, or data entry in our software systems
- Through secure communications and transactions conducted on our platforms, following HIPAA guidelines for data handling and transfer
Purpose of Data Collection
Customer information is collected and utilized for the following purposes:
- Facilitating healthcare IT operations and processing billing and claims
- Communicating with healthcare providers and patients to manage claims and support the revenue cycle
- Providing SMS communications only when the user has voluntarily and affirmatively consented to the applicable message type
- Improving our services and conducting internal analysis for operational efficiency
- Enabling compliance with legal and regulatory requirements, including HIPAA
Data Security Measures
To protect customer data from unauthorized access, loss, or misuse, Five Bit Solutions Group LLC implements rigorous security measures, including:
- Encryption of data in transit and at rest
- Secure access protocols and regular security audits
- Firewalls and intrusion detection systems
- HIPAA-compliant software systems and secure physical access to data centers
Data Sharing
Five Bit Solutions Group LLC may share health information within the organization for purposes of payment or healthcare IT operations, as allowed by HIPAA regulations. We do not share customer data with third parties except in the following limited circumstances:
- When required by law or legal process
- With authorized partners necessary to deliver our services, who are also required to maintain appropriate confidentiality and security safeguards
- With Service Providers: We may share your personal information with service providers to monitor and analyze the use of our service, and to contact you.
- For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
- With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With your consent: We may disclose your personal information for any other purpose with your consent.
Importantly, mobile phone numbers, SMS opt-in records, and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted only as needed to support the requested service. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
User Rights
Customers have the right to:
- Access and review their personal information upon request
- Update or correct any inaccuracies in their personal information
- Request the deletion of their personal information, within the bounds of legal and regulatory obligations
- Opt out of SMS communications at any time by replying STOP, or request help by replying HELP
Notice of Privacy Practices
Five Bit Solutions Group LLC is committed to protecting the privacy of any health information we receive. Our policies detail how employees are expected to handle and manage health information. This Privacy Policy outlines how health information may be used or disclosed by our office and how customers may access and control their data. Health information is shared within Five Bit Solutions Group LLC only as necessary for payment and healthcare IT operations, and we strictly limit internal access to authorized personnel.
Changes and Updates to this Policy
We reserve the right to change this Privacy Policy, as well as the information, services, and features described herein, at any time to reflect regulatory updates, operational improvements, or changes in our services.
Contact Information
For questions, concerns, or requests regarding your personal information, privacy, SMS communications, or data security, please contact Five Bit Solutions Group LLC at (647) 332-1584 or info@fivebitsolutions.com.
We are here to address any inquiries and assist with privacy and compliance concerns.