Full-service revenue cycle management.

What’s included

• Demographic & charge entry within 24 hours
• Payer-specific claim scrubbing
• Electronic & paper claim submission
• ERA/EOB payment posting & reconciliation
• Secondary & tertiary billing
• Refunds and credit balance review
• Weekly production & A/R reporting
• Dedicated account manager

Our process

1. Encounter & charge capture
2. Scrub against payer edits
3. Submit and track to adjudication
4. Post, reconcile, report

What’s included

• ICD-10-CM, CPT & HCPCS coding
• Modifier and NCCI edit review
• E/M level validation
• Specialty-specific code sets
• Monthly documentation audits
• Provider coding feedback & education
• Annual code-set update handling

Our process

1. Chart review
2. Code assignment & modifier check
3. Compliance QA pass
4. Audit findings & provider education

What’s included

• Medicare & Medicaid enrollment (PECOS)
• Commercial payer applications
• CAQH setup & quarterly attestation
• Revalidations & re-credentialing
• Hospital privileging support
• NPI, CLIA & EFT/ERA setup
• Group roster and location updates

Our process

1. Document collection
2. Application submission
3. Payer follow-up to approval
4. Ongoing maintenance calendar

What’s included

• 48-hour denial triage
• Root-cause analysis by payer & CPT
• Corrected claims and formal appeals
• 30/60/90/120+ A/R follow-up
• Underpayment & contract audits
• Old-balance recovery projects
• Monthly denial-trend reporting

Our process

1. Categorize denial reason
2. Correct and resubmit or appeal
3. Escalate with payer reps
4. Fix the upstream cause

What’s included

• Real-time eligibility checks
• Benefit & deductible verification
• Prior authorization submission
• Auth status tracking & renewals
• Patient responsibility estimates
• Referral requirement checks
• Front-desk workflow support

Our process

1. Verify before the visit
2. Flag coverage gaps
3. Obtain and log authorizations
4. Hand off clean data to billing

What’s included

• Branded print & e-statements
• Online payment portal setup
• Payment plan management
• Bilingual patient billing helpline
• Balance reminder cycles
• Collections hand-off protocol
• Patient-responsibility reporting

Our process

1. Post insurance adjudication
2. Issue clear statement
3. Support patient questions & plans
4. Reconcile payments

What’s included

• Live KPI dashboard
• Days in A/R & denial analytics
• Payer mix & reimbursement trends
• Fee schedule & contract review
• MIPS / QPP reporting support
• Net collection rate benchmarking
• Monthly strategy review call

Our process

1. Baseline your metrics
2. Benchmark vs. specialty norms
3. Prioritize revenue leaks
4. Implement and measure

What’s included

• Market, competitor and service-line research
• Patient personas and messaging framework
• Conversion-focused landing pages
• Local SEO and Google Business Profile management
• Email and reactivation campaigns
• Call tracking and HIPAA-aware analytics
• Monthly reporting with booked-appointment attribution
• Quarterly strategy review

Our process

1. Audit current marketing and demand
2. Build strategy and messaging
3. Launch campaigns and landing pages
4. Measure, optimize, scale

What’s included

• Monthly content calendar and approvals
• 12–20 designed posts per month
• Short-form video editing (Reels, Shorts)
• Caption and hashtag strategy
• Comment and DM community management
• Review generation and response templates
• Profile optimization across channels
• Monthly performance report

Our process

1. Brand and voice setup
2. Plan the monthly calendar
3. Produce and schedule content
4. Engage, monitor, report

What’s included

• Technical SEO audit and fixes
• Keyword and intent mapping by service line
• On-page optimization and content briefs
• Location and service landing pages
• MedicalBusiness schema markup
• Google Business Profile and citation management
• Link earning and directory placement
• Monthly ranking and conversion reporting

Our process

1. Audit and benchmark
2. Fix technical foundations
3. Build and optimize content
4. Earn authority and report

What’s included

• Account structure and build or rebuild
• Keyword, audience and geo research
• Ad copy and creative production
• Landing page setup and A/B testing
• Conversion tracking and call tracking
• Negative keyword and placement hygiene
• Weekly optimization and budget pacing
• Monthly reporting with cost per patient

Our process

1. Set tracking and baselines
2. Build campaigns and creative
3. Test offers and audiences
4. Scale what converts

What’s included

• Discovery, sitemap and wireframes
• Custom responsive design in your brand
• Service, location and provider page templates
• Secure contact and intake forms
• Scheduling and patient portal integration
• Core Web Vitals performance optimization
• Accessibility (WCAG 2.1 AA) pass
• Training, documentation and optional care plan

Our process

1. Discovery and architecture
2. Design and content
3. Build and integrate
4. Launch, train, support

What’s included

• Live inbound call answering
• Appointment scheduling and rescheduling
• Patient intake and demographic capture
• Insurance and eligibility pre-checks
• Appointment reminders and no-show recovery
• Recall and reactivation outreach
• Message routing and escalation protocols
• Monthly call and booking reporting

Our process

1. Map scripts and protocols
2. Train team on your systems
3. Go live with call coverage
4. Review metrics and refine