With high-deductible plans, patient responsibility is now a major share of collections — and it’s the balance most practices are worst at collecting. We make it easy to pay and easy to ask questions.
Statements are branded, plain-language, and show exactly what insurance paid and what remains. Patients can pay online, by phone, or set up an installment plan without calling your front desk.
A bilingual billing helpline handles patient questions directly, with a documented escalation path before any balance is considered for collections.
Why practices choose us for this
Higher patient collection rate
Clear statements plus multiple payment channels convert far better than a single mailed invoice.
Protects your reputation
Patients get a courteous human explanation instead of a confusing bill and a collections letter.
Front desk relief
Billing questions route to us, not to the person checking in your next patient.
Frequently asked questions
Do you offer text and email statements?
Yes — e-statements with pay-by-link, alongside traditional print for patients who prefer mail.
Who talks to our patients?
Trained billing representatives, English and Spanish, using scripts you approve.
Do you send accounts to collections?
Only with your approval, after a documented reminder and outreach cycle.